Shipping & Delivery

Delivery Area

Sydney Tools now deliver the Products ANYWHERE IN AUSTRALIA* - (Subject to conditions).

If you live in another country, and you wish to place an order for delivery of an item to your place we do offer delivery outside of Australia and New Zealand.

Please call us on +61 2 9569 6133 Or Fax on +61 2 9569 6155

Email us at info@hitachifactoryoutlet.com.au to make special arrangements.

Some Products carry 'Special Delivery Conditions' Please check the product description or Ask us for more details.

The Deadline For Placing An Order Online To Guarantee Same-Day Delivery

Orders must be placed by 2pm (AEST) Monday - Thursday and by 1pm (AEST) Friday and by 10 am (AEST) Saturday to guarantee same day delivery. As Sydney Tools is closed on public holidays, we will deliver your Order on the next business day. ALL orders placed after 12pm on Saturday and at any time of day on Sunday will be processed on the following Monday morning. Any specific information about your delivery will be forwarded to you at that time. Delay may occur if the ordered products are not in Stock. Sydney Tools carries 90% of advertise stock.

Delivery Prices

Below are the available options open to all our online customers, including:

Instore Pickup- This option allows you to pick up your order from our Sydney store at no added cost. Once your order has been placed, we will contact you to let you know when your order will be available for pickup. (available for store opening times - between 8:30am to 5:30pm Monday to Saturday)

Sydney Metropolitan- This option allows delivery to be made anywhere in the Sydney metropolitan area. This includes the area south from Cornella, North to Palm Beach all the way Northwest to Windsor and Southwest to Campbell town. Same day delivery for orders placed before 1pm.

Note: STIHL Branded products will only be pre delivered, this means, the tools will be tested and started by one of our trusted staff at the time of delivery. STIHL products will be only delivered anywhere in the Sydney Metropolitan Area. This includes the area south from Cornella, North to Palm Beach all the way Northwest to Windsor and Southwest to Campbell town.

All other New South Wales and ACT- This option allows delivery to be made anywhere in NSW including ACT but excluding the Sydney Metropolitan area. Please allow approximately 1-2 working days to receive your order.

Total Cost - $20* per order.

Victoria -This option allows delivery to be made anywhere in Victoria. Please allow approximately 1-3 working days to receive your order.

Total Cost - $20* per order.

Gold Coast, Brisbane Metropolitan & Sunshine Coast- This option allows delivery to be made anywhere in the Gold Coast, Sunshine Coast and Brisbane metropolitan areas. The Gold Coast area is between Tweed Heads and Sanctuary Cove including Southport. The Brisbane metropolitan area also includes Caboolture. The Sunshine Coast area includes the area from Caloundra, north to Noosa Heads, west to Mapleton, south to Maleny and back east to Caloundra. This area also includes Maroochydore and Nambour.

Please allow approximately 1-4 working days to receive your order.

Total Cost - $20* per order.

All other Queensland -This option allows delivery to be made anywhere in Queensland excluding the Gold Coast, Brisbane Metropolitan & Sunshine Coast areas. Please allow approximately 2-3 working days to receive your order.

Total Cost - $20* per order..

Adelaide Metropolitan- This option allows delivery to be made anywhere in the Adelaide metropolitan area. The Adelaide metropolitan area also spans to include Gawley. Please allow approximately 1-4 working days to receive your order.

Total Cost - $20* per order.

All Other South Australia -This option allows delivery to be made anywhere in South Australia excluding the Adelaide Metropolitan area. Please allow approximately 2-7 working days to receive your order.

Total Cost - $20* per order.

Northern Territory, Western Australia & Tasmania -This option allows delivery to be made anywhere in Northern Territory, Western Australia & Tasmania. Please allow approximately 3-8 working days to receive your order.

Total Cost - $20* per order.

Please Note that Next Day Delivery is available Australia Wide on all Parcels less than 5 kg. All prices are based on up to 20kg volume/weight parcels. If an order exceeds this you will be notify immediately as prices may vary. Delay may occur if the ordered products are not in Stock. Sydney Tools carries 90% of advertise stock. 

Further Information

Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may call at +61 2 9569 6133 or Fax at +61 2 9569 6155. You can also email us at info@hitachifactoryoutlet.com.au